Frequently Asked Questions
+ How can I place a cake order?
Click on our Shop Cakes page to browse our selection of Signature Cakes or Petite Sweets. Once you add to cart, additional information will be asked pertaining to the details of your order. We recommend that you place your order at least 1 week in advance.
+ How can I inquire about a custom cake?
Click on our Custom Cakes page for information on ordering a custom cake. We specialize in wedding cakes, bridal shower cakes, baby shower cakes, engagement cakes and many more. Feel free to look through our instagram for any design inspiration or send us a picture of something you’re looking for. After the basic details of your event is confirmed, an invoice will be sent to you - payment will be required within 7 days to secure your booking. For orders made within 2 weeks of cake due date or for orders under $100, full payment would be due upon receipt of invoice. For orders made significantly in advance, a 50% non-refundable deposit is required to secure your booking, with full payment due 2 weeks prior to your event.
+ How far in advance should I place my order?
Typically we encourage orders to be placed at least 1 week in advance. Custom orders require minimum of 2 weeks in advance. Occasionally, we have same-week availabilities. Just try to add your item to cart and choose from the available pick up/delivery dates. Deliveries have to be arranged at least 1 week in advance. Custom cake toppers also require 1 week notice to be made.
+ What if I want to change or cancel my order?
Any major changes requested within 2 days of cake due date may incur a fee. Due to materials cost and allotting our time for your order, orders cancelled within 1 week of cake due date will only be refunded 50% of order total. Orders cancelled within 2 weeks of cake due date will be refunded 75% of order total.
+ Can I schedule a cake tasting?
Absolutely! We have cake tastings for $35 where you get an assortment of mini cakes sampling all of our signature flavors. If your cake order total is above $300, your cake tasting fee will be deducted from your final invoice.
+ Do you deliver?
Yes! We deliver within New York City. Delivery fees start from $20.00 - subject to availability and must be organized in advance. If your shipping zone is outside our delivery perimeters, please email or call us to discuss a custom price for your delivery.
+ Where do you deliver?
We deliver all throughout the New York City area. If your shipping address is outside the 5 boroughs, please contact us via email at firstname.lastname@example.org to get a custom delivery quote. We can deliver to upstate NY, Long Island and NJ too.
+ How should I care for my cake?
Cakes are packaged with care to ensure minimal movement during transport. We are not responsible for any damage to your cake once it is in your hands. Keep the cake cool during transportation. We recommend resting the cake on the floor of your car with the AC on. Please keep your cake refrigerated until ready to serve.
+ Cake Cutting: Extended Height Cakes
To make cutting a tall cake easier, there is a cake board in the middle of our extended height cake to make two layers of servings. Simply cut into the cake until your knife is against the cake board, which is halfway down the height of the cake. After serving the top half of the cake, remove the board and wax paper and serve the bottom half. There will be dowels/straws that help give the cake support. Be sure to remove them before serving.