We Have Answers and Cake!


ORDER PROCESS & PAYMENT

Get in touch with us via e-mail or by using our online form

After the basic details of your event is confirmed, an invoice will be sent to you - payment will be required within 7 days to secure your booking. 

For orders made within 2 weeks of cake due date or for orders under $100, full payment would be due upon receipt of invoice.

For orders made significantly in advance, a 50% non-refundable deposit is required to secure your booking, with full payment due 2 weeks prior to your event.


ORDER CHANGES & CANCELLATIONS

Any major changes requested within 2 days of cake due date may incur a fee. 

Due to materials cost and allotting our time for your order, orders cancelled within 1 week of cake due date will only be refunded 50% of order total. Orders cancelled within 2 weeks of cake due date will be refunded 75% of order total.


DELIVERY

Delivery fee starting from $15.00 - subject to availability and must be organized in advance.


CAKE CARE

Cakes are packaged with care to ensure minimal movement during transport. We are not responsible for any damage to your cake once it is in your hands. 

Keep the cake cool during transportation. We recommend resting the cake on the floor of your car with the AC on.

Please keep your cake refrigerated until ready to serve.

CAKE CUTTING: EXTENDED HEIGHT CAKES

To make cutting a tall cake easier, there is a cake board in the middle of our extended height cake to make two layers of servings. Simply cut into the cake until your knife is against the cake board, which is halfway down the height of the cake. After serving the top half of the cake, remove the board and wax paper and serve the bottom half. There will be dowels/jumbo straws that help give the cake support.